I have performed most paid services for firms with 1-30 people. My entire consulting practice is built on knowing the differences between firms of different sizes. If you have only two employees, I can help you at the current stage and tell you what is coming next. If you have 30 people, I know your unique issues too.

My work is not a panacea. What clients appreciate the most, though, is an outside perspective on how they are really doing (without pulling any punches), or how to accomplish something without reinventing the wheel. They realise that change is still dependent on them, but they want to be pointed in the right direction based on what has been successful for other firms. I will never know as much about your firm as you do, but I will likely know more about your firm than any other consultant that you work with.

Sometimes I picture this as you standing in a thick fog, not even knowing all the options, much less which one might make the most sense. Because this is familiar ground, I’ll walk towards you, grab your hand, and safely lead you out into a place where you can see.

I will meet with you once per month. Each session will deal with either an assessment of your situation, a particular issue or recommendation, a review of changes you have implemented or answers to questions around marketing or implementation.

Long-term results take time and consistent effort every month. My carefully planned process will usually take 12 months for the typical firm to see a significant improvement.

I offer optional implementation services to help my clients fill the gaps in their skillset or to save time. These include social media management, copywriting/ghostwriting, and paid ads/PPC.

My main deliverable is insightful analysis and transformative advice. The focus is not on long reports or even reports at all, and in fact my recommendations are short, concise, and only in outline form. I can then expand and discuss nuts and bolts where that would be helpful.

I won’t work hard to make this happen because it requires time that I could’ve been spending in my work for clients (instead of prospecting). I will be glad to spend time answering questions by email or live chat (button bottom right) to give you a comfort level with how I’ll approach working for you.

Melbourne is my home base, but I have figured out how to work with firms all over the world. My clients hire me because they think I know what I’m doing and not because I’m nearby. I conduct all engagements via Zoom and Google Docs, which helps me to share screens and record calls for future reference.

No.

If this is important, you may be too skeptical to benefit from a client relationship. I’d recommend that you read everything that interests you here and on my blog to get a feel for how I think and work with clients, and then just go with your gut. I appreciate new clients taking the time to familiarise themselves with my content.

I bill my clients automatically each month via Stripe. It works just like your Netflix subscription.

This policy is applied uniformly with every client - even large firms with atypical invoicing procedures.

I require at least 24 hours of notice for cancellations, to give me the chance to offer the timeslot to another client. If less than 24 hours notice is provided I will not refund the payment for the consultation.

So what’s next?

The first phase is an initial call which will be 60 minutes long. This is where we really begin working to figure out exactly what the problem is and if there’s anything we can do to help. At that point if you and I both see the value in working together, great. We’ll talk and see if we're able to take you on as an ongoing client.